Technical request submission
For business connectivity, voice, data, and network infrastructure services.
Nova Business
Nova Platinum Support
The business technical support portal for ticket submission, resolution tracking, and structured communication with Nova’s support team.
For businesses and organizations
Use case
Technical issues for business services
Access
Authorized users
Support flow
Ticket creation → updates → resolution
Environment
Secure portal with protected access
Overview
A secure business support portal for authorized users
Nova Platinum Support is a business portal for managing technical requests. It enables authorized users to submit and track issues, with secure access to data available only after authentication.
Progress tracking
Authorized users can view status, comments, assignments, and activity history.
Structured communication
Customer and support team collaboration takes place through a unified environment.
Capabilities
What the portal offers
- Submit a new technical request
- Track ticket progress and history
- Add comments and updates within the same request
- Clear visibility of severity, assignment, and escalation
- Access only for authorized business users
Access policy
Secure access for business customers
Nova Platinum Support is a business support portal for authorized users, designed for the secure management of technical issues and tracking their progress.
Support context
Designed around Nova’s technical support model
Nova Platinum Support provides authorized business users with a secure environment for submitting and tracking technical requests, enabling structured communication and clear visibility into their progress.
Quick path
Need access?
If you have an authorized account, you can sign in to the portal to create or track a technical request.
Sign in